Privacy Policy

Last Updated: December 15, 2025

At TheRetroSignal, we prioritize your privacy and security. This policy explains how we collect, use, and protect your information when you use our AI-powered trading signal platform.

Table of Contents
1. Information We Collect
2. How We Use Your Data
3. Data Protection
4. Third-Party Services
5. Your Rights
6. Cookies & Tracking
7. Data Retention
8. Policy Changes

1. Information We Collect

We collect information to provide and improve our services. This includes:

  • Personal Information: Name, email address, phone number, and account credentials provided during registration.
  • Trading Data: Trading preferences, risk tolerance, and historical trading activity (with your consent).
  • Technical Information: IP address, browser type, device information, and usage patterns.
  • Communication Data: Emails, support tickets, and chat interactions.
  • Payment Information: Encrypted payment details for subscription management.
Sensitive Data Protection

We never collect sensitive financial information like bank account numbers or credit card details directly. All payment processing is handled by secure third-party providers.

2. How We Use Your Data

Your data is used exclusively to enhance your trading experience:

  • Provide personalized AI trading signals based on your preferences
  • Improve our algorithm's accuracy and performance
  • Send important notifications about market conditions and signals
  • Process subscription payments and manage your account
  • Respond to customer support requests
  • Conduct security monitoring and prevent fraud
  • Comply with legal obligations and regulations

AI Training: Anonymous, aggregated trading data may be used to train our AI models, but never in a way that identifies individual users.

3. Data Protection & Security

We implement industry-leading security measures to protect your data:

  • Encryption: All data is encrypted using 256-bit SSL/TLS encryption both in transit and at rest.
  • Access Controls: Strict role-based access controls limit employee access to sensitive data.
  • Regular Audits: Security audits and penetration testing are conducted regularly.
  • Secure Infrastructure: Data is stored in secure, SOC 2 compliant data centers.
  • Two-Factor Authentication: Optional 2FA is available for enhanced account security.
Security Incident Response

In the unlikely event of a data breach, we will notify affected users within 72 hours as required by law and take immediate steps to mitigate any potential harm.

4. Third-Party Services

We work with trusted third-party services to enhance our platform:

  • Payment Processors: Stripe, PayPal for secure payment handling
  • Analytics: Google Analytics (anonymous usage data only)
  • Cloud Services: AWS, Google Cloud for secure data hosting
  • Communication: SendGrid for transactional emails
  • Support: Intercom for customer support

All third-party services are bound by strict data protection agreements and are only provided with the minimum necessary data to perform their functions.

5. Your Rights & Control

You have complete control over your personal data:

  • Access: Request a copy of all personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request your data in a structured, machine-readable format
  • Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, contact our Data Protection Officer at privacy@theretrosignal.com. We respond to all valid requests within 30 days.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience:

  • Essential Cookies: Required for core functionality (login, security)
  • Performance Cookies: Help us understand how users interact with our platform
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Provide insights into platform usage patterns

You can control cookie preferences through your browser settings. However, disabling essential cookies may limit platform functionality.

7. Data Retention

We retain personal data only as long as necessary:

  • Active Accounts: Data retained while account remains active
  • Inactive Accounts: Deleted after 24 months of inactivity
  • Financial Records: Retained for 7 years for tax and legal compliance
  • Support Communications: Retained for 3 years for quality assurance
  • Analytics Data: Aggregated and anonymized after 13 months

Upon account deletion, data is permanently removed from our active systems within 30 days, with backups deleted within 90 days.

8. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements.

  • Significant changes will be notified via email 30 days before taking effect
  • Minor updates will be posted directly on this page
  • Continued use of our services after changes constitutes acceptance
  • All policy versions are archived and accessible upon request
Notification Preference

To ensure you receive important policy updates, please keep your email address current in your account settings.

Contact Our Privacy Team

For privacy-related questions, concerns, or requests:

  • Email: support@theretrosignal.pro
  • Phone: +19512827408
  • Mail: 1668 State St, San Diego, CA, USA